Answer

PROBLEM

Reports in certain languages are showing garbled characters.

ENVIRONMENT

• GFI Archiver
• Non-English Operating Systems

SOLUTION

• When upgrading to a newer version of GFI Archiver, installation files mentioned in this procedure will be overwritten with default versions making the changes void and ineffective. It is therefore suggested to keep a record of this procedure and follow it once again directly after upgrading to keep this functionality intact.
• This procedure requires to edit files manually. If edited incorrectly it can leave the server in a non-operational state. Please keep backups of any file which is edited throughout this article before saving any changes to them.

1. Stop all GFI Archiver services
2. Open the folder:
   • GFI MailArchiver 2014 or newer: ..\InstallationFolder\Core\Data
   • GFI MailArchiver 2013 or older: ..\InstallationFolder\Core2\Data
3. Open the following file in Notepad: product.config
4. Locate either of the following keys and change its value to the desired font:
   • for Latin languages (default Arial)
     • <add key="LatinReportFont" value="Arial" />
   • for Chinese/Japanese languages (default DFKai-SB)
     • <add key="CJReportFont" value="DFKai-SB" />
   • for Korean (default Gulim)
     • <add key="KoReportFont" value="Gulim" />
5. Change value to desired font
6. Save changes and exit
7. Start all GFI Archiver services

• When upgrading to a newer version of GFI Archiver installation files mentioned in this procedure will be overwritten with default versions making the changes void and ineffective. It is therefore suggested to keep a record of this procedure and follow it once again directly after upgrading to keep this functionality intact.

CAUSE

Some fonts do not support certain types of Unicode characters, and thus need to be changed.

By default in GFI Archiver Latin languages are:

• English
• Spanish
• German
• French
• Italian
• Russian
• Czech
• Dutch (Netherlands)