Answer

PROBLEM

You try to add an entry under Configuration > Access Control, but the drop downlist does not populate with the user account you are looking for. The user you are trying to add does exist in Active Directory.

ENVIRONMENT

• Archiver
• All supported environments

SOLUTION

Check the user object in the Active Directory domain and ensure that:

• It is not disabled
• It is mail-enabled (see the email field within Active Directory Users and Computers)
• The Display Name is not blank

Notes

• You must type in at least 1 character into the field under Configuration > Access Control because Archiver will not start searching as long as the field is blank
• Please also read the following page, especially if running a non-Microsoft Exchange environment including Microsoft 365 (previously known as Microsoft Office 365): https://support.archiver.gfi.com/hc/en-us/articles/360015216739

CAUSE

In order to populate the drop down lists under Configuration > Access Control GFI Archiver queries Active Directory using an LDAP filter. For example, the following query is used, when "Admin" is typed into the drop down list:
(&(objectCategory=user)(mail=*)(displayName=Admin*)(!(cn=SystemMailbox{*)))

The objects in Active Directory do not have attributes set which are required by GFI Archiver.