Overview

Recently archived email headers are blank and Archive stores say database unavailable.

Environment

All versions of MailArchiver.  

Root Cause

A UNC (Universal Naming Convention) path password has been changed. 

Process

Follow these steps to resolve this issue:

1. From the MailArchiver user interface go to: Configuration> Archive Stores> New Archive Store Settings.

2. Update the UNC path credentials if they are using this method to store the emails.

3. Give it 24 hours to update the email headers.