Overview

When opening the GFI Archiver web page, the following error is shown:

Failed to authenticate. Non Controlled 500 Error. Please try test manually!

 

After clicking Please try test manually, the following parser error message is shown:

Parser Error Message: Unrecognized attribute 'targetFramework'. Note that attribute names are case-sensitive.
Line 170: during development.
Line 171: -->
Line 172: <compilation debug="true" targetFramework="4.0">
Line 173: <assemblies>
Line 174: <add assembly="System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" />
Source File: C:\Program Files\GFI\Archiver\ASPNET\UI\web.config Line: 172
Version Information: Microsoft .NET Framework Version:2.0.50727.5466; ASP.NET Version:2.0.50727.5456.

The Outlook Connector will also not synchronize and show the following error:

Failed to connect to GFI Archiver server. HTTP Error 500 - Internal Server Error

 

Environment

• GFI Archiver
• All supported environments

 

Root Cause

The GFI Archiver application pool in IIS is configured to use the incorrect version of the .NET Framework.

 

Process

Follow these steps to resolve this issue:

1. Start the Internet Information Services (IIS) Manager.
2. Navigate to Application Pools.
3. Select ArchiverPool > Advanced Settings.
4. From the Advanced Settings window, go to General > .NET Framework Version and confirm that it is using v4.0.
5. From the Advanced Settings window, go to Process Model > Identity and confirm that it is set to Network Service.
6. Repeat steps 3-5 for the ArchiverServicesPool.
7. Open a command prompt and run the command: IISRESET /NOFORCE.
8. Open the GFI Archiver web page.

 

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