Overview

The following steps guide you to use a 3rd party email account as a Journaling Mailbox in Microsoft 365 (previously known as Microsoft Office 365). As a result of this action, all emails exchanged between your users will be forwarded to this mailbox.

Before carrying out the following configuration, ensure you have created a new email account with a third-party provider such as outlook.com. In our example, we have created a user called journalingm@example.org.

Prerequisites

• Microsoft 365 Exchange Admin role with Organization Management permissions.

Information

1. Log in to Microsoft 365 Exchange admin center.
2. Go to Recipients > Contact.
3. On the Contacts page, click on Add a contact option.

   

4. On the Add contact page, select Contact type as Mail contact and fill the rest of the details as per your mailbox's details. The fields marked with an asterisk (*) are mandatory.

   

5. Click on the Add button at the bottom of the page.

Testing

You should be able to see the newly created contact under Recipients > Contact. section of the Microsoft 365 Exchange admin center.