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Archiver Import/Export Tool Error: HTTP 404 not found

Overview

 

This article outlines the steps on how to resolve the error: HTTP 404 not found that you might encounter when verifying the Archiver URL/link and downloading emails from Archiver using the Import/Export Tool.

 

Environment

  • Archiver

  • All supported environments

Note: Depending on your Archiver's version, the links provided below may use the word MailArchiver or Archiver. As of version 14, the link to access the console has been changed from Mailrchiver to Archiver. Please use the correct link to access the Archiver console.

 

Root Cause

 

When you use the link: http://localhost/MailArchiver or http://localhost/Archiver, the local DNS server resolves the query using the IPV6 address instead of the IPV4 address, which shows the error message mentioned above.

 

Resolution

 

Execute the following steps on the GFI MailArchiver server to determine if your local DNS is properly working:

  1. Open a Command Prompt console.

  2. Type ping localhost. You should get this result: Reply from::1: time<1ms

    CMD.gif

  3. Use http://[IPV4 address]/MailArchiver or http://[IPV4 address]/Archiveras the GFI MailArchiver URL instead of http://localhost/MailArchiver or http://localhost/Archiver.

  4. Disable the IPV6 option if it is not needed.

 

Confirmation

 

You should be able to verify your GFI MailArchiver URL/link and download emails from GFI MailArchiver using the Import/Export Tool without getting the error mentioned above.

 

 

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  1. Priyanka Bhotika

  2. Posted

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