Articles

Activity monitoring Accesses HowTo's/Configuration Reporting

• Error: "Process: failed to fetch message info[2], err[Timeout.]" When Archiving Items in GFI Archiver

  Overview This article resolves an issue where large emails in the Journal Mailbox are preventing further items from being archived, and the Journal Mailbox continuously fills up. Windows' Application ...

• Testing the Connection to a Journal Mailbox

  Overview This article provides general steps for you to follow when testing the connection to a Journal Mailbox, and it may be used during troubleshooting, or to confirm if a recently created journal ...

• Stopping GFI Archiver from Archiving

  Overview This article provides the steps required to stop GFI Archiver from archiving further items. This procedure may be helpful in cases where you need to stop downloading items from the Journal Ma...

• Gathering Troubleshooter Logs for Archiver

  Overview This article describes the steps to gather Troubleshooter Logs for issues in the Archiver. Recreate the issue and take screenshots of any details that relate to the recurrence. Listed below a...

• Determining from Which Journal Mailbox Folder Are Emails Downloaded

  Overview This article provides relevant information on how to determine from which folder in the Journal Mailbox are emails downloaded. This information may be helpful when troubleshooting issues rela...

• Exporting Emails from Microsoft 365 When Using GFI Archiver Connected to GFI Directory

  Overview This article provides detailed steps on how to use the GFI Archiver Import and Export Tool to export emails from Microsoft 365 (previously known as Microsoft Office when GFI Archiver is conne...

• Error: "Start Server Trace Failed: The read operation failed," When Editing the Audit Configuration in Archiver

  Overview This article resolves an issue where, upon editing Audit Configuration in Archiver, the below error message is generated: Failed during: ConfigTracingStep Details: Start Server Trace Failed: ...

• Error: "Access to the path '<File Path>' is denied" When Processing Items in GFI Archiver

  Overview  This article provides the resolution to an issue where some files are not processed and stay in either of the below folders when trying to process them, e.g., reimporting bix-files. \Archive...

• Large Emails are not archived and moved to GFIFailedEmails folder in Exchange

  Overview Customers may experience an issue with a large number of failed emails in the GFIFailedEmails folder, particularly if these emails are over 60 MB in size. As mentioned in the article Configur...

• Archiver Installation Fails When Logged In With A Domain Admin/User And Using The GFI Directory Option During The Setup

  Overview When trying to install Archiver while logged in as a domain admin/user account and choosing the GFI Directory option, the installation of GFI Directory may complete successfully, but the crea...