Articles

Archiver Section

• Error: "Could not load file or assembly" When Loading the GFI Archiver Web Interface

  Overview This article provides a solution to an error you may encounter when loading the GFI Archiver Web Interface. Information The following error is displayed when loading the web interface of GFI ...

• Error: 'Could not load file or assembly 'dtSearchNetApi4' or one of its dependencies. The specified module could not be found' when loading the web page after upgrading to GFI MailArchiver 20130704

  Versions / Builds Affected20130704 StatusResolved Problem SummaryThe error 'Could not load file or assembly 'dtSearchNetApi4' or one of its dependencies. The specified module could not be found.' is s...

• GFI Archiver Mailbox Restore Tool Error: 'Could not find mailbox'

  Overview Consider the following scenario: User starts the Mailbox Restore tool. Chooses a source mailbox (DOMAIN\UserA). Enters the target mailbox in the same format (DOMAIN\UserA) On clicking 'Start'...

• Error: 'Could not connect to server' when attempting to add a new Microsoft SQL Server Archive Store

  Answer PROBLEM When trying to add a new Microsoft SQL Server Archive Store using the Archive Store wizard, the following error message is returned: 'Could not connect to server' ENVIRONMENT Archiver M...

• Error: "Client found response content type of ' ', but expected 'text/xml'. The request failed with an empty response" When Editing a Journal Mailbox Using the EWS Protocol

  Overview This article provides the solution to an issue you may encounter when you are trying to add or edit a journal mailbox using the EWS protocol. Information When going through the Mail Servers t...

• Error: 'Cannot insert duplicate key row in object 'dbo.arc_users' with unique index 'IX_arc_users_hash_unique' when running MAUpdateUsers and the arc_users table contains 2 rows for the same user, but different domain names

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryError: 'Cannot insert duplicate key row in object 'dbo.arc_users' with unique index 'IX_arc_users_hash_unique' when running M...

• Error: 'Cannot retrieve the folder structure' when the Outlook Connector synchronizes email headers

  Answer PROBLEMWhen the GFI Archiver Outlook Connector synchronizes header data of a mailbox the process fails with the error:   Cannot retrieve the folder structure The debug log logmartransport.csv r...

• Error: "Failed to authenticate: AuthenticationFailed." When Loading the Archiver Web Page

  Overview This article provides a list of things to check when you are loading the Archiver web page, and the connection to Microsoft Active Directory fails. Information When trying to load the Archive...

• Error: "ASPNET Server Error. Full page exception!" When Accessing the Web Interface

  Overview This article provides solutions to an issue you may encounter when accessing the web interface. Information When accessing the GFI Archiver web interface, you get this error message: Error: A...

• Error: "Archiver UI framework did not find the requested page." When Loading the Web Page After Upgrading from an Older Version

  Overview This article provides the solution to an issue you may encounter when clicking the (previously) bookmarked link to load the GFI Archiver web page after upgrading from an older version. Inform...