Articles

Archiver Section

• Folder Not Found Error When Trying to Add a Journal Mailbox in a Non-English Environment

  Overview Users encounter the following error message when trying to add the Journal Mailbox in a non-English installation: Folder Not Found Environment MailArchiver  All supported environments Root Ca...

• Archive Store Wizard Error: 'Database Cannot Be Used as It Is Not Supported'

  Overview The Archive Stores Wizard fails at the Checking database schema... stage and the following error message is displayed: Checking database schema... Database cannot be used as it is not support...

• Error: 'Could Not Create GFI.Common.DirectoryListener, GFI.Common.Tracing' When Launching the Import Export Tool

  Overview Users receive the following error message when trying to launch the Import/Export Tool: Could not create GFI.Common.DirectoryListener, GFI.Common.Tracing Environment MailArchiver All Supporte...

• 'Attempted to Read or Write Protected Memory' Error When Performing a Search

  Overview Users receive the following error message when trying to perform a search: Attempted to read or write protected memory Environment MailArchiver version 6 and 2011. Root Cause Errors in the di...

• 'Error 1603' When Upgrading MailArchiver

  Overview When updating MailArchiver from one build or version to another, the installation fails and displays an error 1603 message. The marc*.log file shows:   Info 1603. The file C:\Program Files\GF...

• Email Body Is Blank When Opening in MailArchiver User Interface or Outlook Connector

  Overview The body of emails appears blank when opening an email in the GFI MailArchiver 2011 User Interface or the GFI MailArchiver Outlook Connector. Environment GFI MailArchiver 2011 All Supported E...

• Date Ranges Displaying Incorrectly in the MailArchiver Interface

  Overview Date ranges do not correctly display in the MailArchiver Interface. They can be displayed in an incorrect date format (i.e., MM/DD/YY), on a non-US operating system instead of the correct DD/...

• Certificate Error When Opening GFI MailArchiver

  Overview Users experience a certificate error when opening GFI MailArchiver. Environment GFI MailArchiver All Supported Environments Root Cause Internet Explorer is looking for certificates from the i...

• User Interface Security Test Failing: 'The custom error module does not recognize this error'

  Overview The GFI MailArchiver 2011 website resides in Internet Information Services (IIS) 7, and it hangs on the security test when accessing the User Interface on a remote machine. The following erro...

• Archive Store Not Displaying in the Dashboard View

  Overview One or more archive stores is not being displayed in the MailArchiver console's Dashboard view. Environment MailArchiver 2011 Root Cause The MailArchiver configuration file was not updated wh...