Articles

Archiver Section

• Arabic Text Mirrored in the MailArchiver Mobile User Interface on Android

  Overview All text appears mirrored in all web browsers on Android phones when using the GFI MailArchiver 2011 R2 Mobile User Interface with Arabic localization. Environment GFI MailArchiver Android Op...

• Setting Permissions for Importing Emails from Microsoft Exchange 2010 or 2013

  Overview If you are not using Mailbox Folder Structure Retrieval, for GFI Archiver to import items from Microsoft Exchange 2010 and 2013, specific permissions are required. If you are using Mailbox Fo...

• There Is No Horizontal Scroll Bar in GFI Archiver

  Overview This article answers the question: why is there no horizontal scroll bar in GFI Archiver?   Root Cause The minimum resolution supported by the web interface is 1024x768. For lesser resolution...

• Unable to View Emails for All Users in Archiver

  Overview This article answers the query: Why can't I see all user emails in Archiver? Information When Archiver is installed for the first time, the Administrators (by default) do not see all users' e...

• Some Items Are Not Importing into GFI Archiver When Using Import Export Tool

  Overview This article explains why some messages are 'skipped' when importing items into GFI Archiver using the Import Export Tool.   Information While importing items, the tool might show certain ite...

• Archived Emails Are Missing When Viewing Through IMAP Server

  Overview This article answers the query: Why are messages missing when viewing an archived mailbox via IMAP (Internet Message Access Protocol) server?   Information Refer below for a greater understan...

• Emails Not Deleting Instantly After Running Retroactive Retention

  Overview This article answers the query: Why are emails not deleted instantly after running Retroactive Retention?   Information The Retroactive Retention job does not instantly delete emails. It eval...

• Certain Folders Managed by GFI Archiver Are Labeled 'This Computer Only' in Microsoft Outlook 2013

  Overview This article answers the query: Why are certain folders, managed by GFI Archiver, labeled as 'This Computer Only' in Microsoft Outlook 2013?   Information Using a GFI Archiver IMAP (Internet ...

• Archive Stores Being Created in the Future or Past

  Overview This article describes how to resolve the issue that occurs when an email is archived with a date range that does not match any database already created, and a new archive store is generated....

• Microsoft Outlook Versions Supported by Archiver Outlook Connector

  Archiver Outlook Connector is supported on the following versions of Microsoft Outlook ordered from newest to oldest: Microsoft Outlook 2019 Microsoft Outlook 2016 Microsoft Outlook 2013 Microsoft Out...