Articles

Archiver Section

• Error: 'Index was out of range must be non-negative and less than the size of the collection' on Archive tab ( ONLY)

  AnswerTO TECHNICAL SUPPORT STAFF The solution and cause sections of this article are unclear. It is suggested to consult with a Product Specialist if you encounter this situation through a case. The g...

• Error: "Incorrect syntax near 'xyz'. ;Unclosed quotation mark after the character string ''."" When Running UpdateUsers and Consolidating Users

  Overview When running UpdateUsers, it shows a dialog with the error: Incorrect syntax near 'xyz.'; Unclosed quotation mark after the character string ''. NOTE: The XYZ is any part of a folder name wit...

• Error: "HTTP Error 500.19 - Internal Server Error" When Opening the Web Interface (Application User)

  Overview When opening the web interface, the following error is displayed: Error Summary HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configurati...

• Error: "HTTP 404 - Not Found" When Synchronizing Outlook Connector

  Overview The Outlook Connector synchronization fails with the following error: Failed to connect to Archiver server. HTTP Error 404 - Not Found Environment Archiver All supported environments Root Cau...

• Error: "HTTP 403 Forbidden" When Opening the Web Page After Upgrading to GFI MailArchiver 2012 or Newer

  Overview After upgrading from GFI MailArchiver 2011 or older to GFI MailArchiver 2012 or newer, the following error is displayed when trying to open the web page of the new version: HTTP 403 Forbidden...

• Error: "HTTP 403 Forbidden" When Opening the Archiver Web Page and the IP Address and Domain Restrictions Feature Is Enabled

  Overview When opening the Archiver web page and the IP Address and Domain Restrictions feature is enabled, the following error is shown: HTTP 403 Forbidden Environment Archiver All supported environme...

• Error: 'HTTP 400 Bad Request' when Outlook Connector connects to the GFI MailArchiver server using Forms authentication

  Overview The Outlook Connector fails to connect showing the error HTTP 400 - Bad Request in combination with Forms authentication. Environment 20121204 or newer Resolution Note: This is not a generic ...

• Error: 'GFI MailArchiver Archive Store "2011 Jan - Dec" is inaccessible. HTTP Error 500 - Server Error' when Outlook Connector syncs due to empty tagValue rows in arc_tags table

  Versions / Builds AffectedAny StatusOpen Problem SummaryThe Outlook Connector shows the error message: GFI MailArchiver Archive Store 2011 Jan - Dec is inaccessible. HTTP Error 500 - Internal Server E...

• Error: 'GetEventDetails. GFI.Common.Calendar.CalendarException: ParseFailed ---> System.NullReferenceException: Object reference not set to an instance of an object.' when indexing meeting requests

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2977 How to IdentifyMeeting requests fail to get indexed with GFI Archiver being installed on a Turkish OS / having a Turkish locale configured...

• Error: 'GetDomainsList: The server is not operational' When Trying to Retrieve Active Directory Domains

  Overview This article describes the error and its resolution when MailArchiver fails to query Active Directory. The issue is observed in larger environments only. GFI Archiver services start and GFI A...