Articles

Archiver Section

• Searching for 2+ characters in Chinese does not return expected results

  Versions / Builds Affected2015 GOLD and older StatusResolved Problem SummaryThis is a word breaker issue in regard of Chinese emails / data. The word breaker does not properly split characters / words...

• Searching can be very slow when the search occurs against a meta criteria (for example a folder)

  Versions / Builds AffectedAny StatusOpen TT / JIRAID2963 How to IdentifyConsider the following scenario: - a high mailbox / user / email environment - there is a high number of archive stores - the se...

• Searches against the criteria "Folder/Subfolder" do not show correct results

  Versions / Builds Affected20130510 StatusResolved Problem SummarySearches against the criteria Folder/Subfolder do not show correct results. TT / JIRAID% How to IdentifyWhen using the search criteria ...

• Searches using 'Sent Date' criteria fail to return results

  Versions / Builds AffectedMailArchiver 2014 and newer StatusResolved Problem SummaryAfter upgrading from MailArchiver 2013 R2 or older to a newer version of Archiver, the customer finds searches (eith...

• Scripts / tools listing for GFI Archiver 2015 (DO NOT ATTACH / ONLY)

  Answer This is a legacy article. It is not maintained anymore and might contain outdated information. Please refer to this article instead: 9691 > Scripts / tools listing for GFI Archiver (DO NOT ATTA...

• Scripts / tools listing for GFI Archiver (DO NOT ATTACH / ONLY)

  AnswerDBSplit Use the GFI Archiver DB Split Tool to split a GFI Archiver database into multiple smaller databases defined by specific date range. DeleteArchiveMailbox This script will delete a user's ...

• Script: RemoveOrphanedEmails ( ONLY)

  Answer DESCRIPTIONThis script allows for deletion of orphaned emails (bix-files) from a Archiver Archive Store's binary folder. The procedure differs if you are using Microsoft SQL or the Archiver Fir...

• Script: RemoveDuplicateUsers ( ONLY)

  Answer DESCRIPTIONThe script will remove duplicate users that have the same usrID, hash and userName values under the dbo.arc_users table. IMPORTANT This tool/script should be used ONLY on installatio...

• Script: RemoveDuplicateTags ( ONLY)

  Answer DESCRIPTIONThis script will help to remove any duplicate tags for the same GFI Archiver user. IMPORTANT This tool / script should ONLY be used on installations running the following versions: G...

• Script: DeleteArchiveMailbox ( ONLY)

  Answer DESCRIPTIONThis script will delete a user's mailbox from an archive store once this user has for example left the company. The script will check if emails in the database have more than one own...