Articles

Archiver Section

• The GFI Archiver Outlook Connector add-in is not loaded by Outlook and the toolbar is not visible

  Answer PROBLEM Microsoft Outlook does not load the GFI Archiver Outlook Connector add-in. This results in the toolbar not being visible within Microsoft Outlook and emails not being synchronized. ENVI...

• The GFI Archiver Outlook Connector and GFI Archiver Archive Assistant stop working after upgrading to Microsoft Outlook 2013

  Answer PROBLEMAfter upgrading to Microsoft Outlook 2013 from an older version of Microsoft Outlook, the GFI Archiver Outlook Connector and Archive Assistant no longer function. ENVIRONMENT GFI MailArc...

• The GFI Archiver interface does not load when installed on the same machine as Microsoft SharePoint

  Answer PROBLEM The GFI Archiver interface does not load when installed on the same machine as SharePoint ENVIRONMENT GFI Archiver Microsoft SharePoint SOLUTION Different solutions are provided for eac...

• The GFI Archive Assistant does not auto-import items older than 12 months if Microsoft Outlook 2013's Cached Exchange Mode is used

  Answer PROBLEMThe GFI Archive Assistant does not auto-import items older than 12 months although the import settings for the GFI Archive Assistant are not configured in a way that would limit the impo...

• The evaluation / grace perdiod nagscreen is shown to users when it should not be ( ONLY)

  Answer PROBLEMAfter changing the license key (e.g. after upgrading from an evaluation to a full license key or after buying a new license to cover more users), some users see the evaluation or grace p...

• The Archive Assistant / Outlook Addon cannot be installed on a terminal server / Citrix server ( ONLY)

  AnswerIMPORTANT: Installing the Archive Assistant on a terminal server / Citrix server is currently not supported from the Archive Assistant installer. PROBLEMThe Archive Assistant cannot be installed...

• The email responsiveness report fails to be generated (Domains list too long)

  Versions / Builds Affected20120215 until 20130723 StatusResolved Problem SummaryThe report can fail to generate if the list of domains, which is passed to an SQL query, is too long. TT / JIRAID370 How...

• The admin receives an "exceeded licensed user limit" email notification each time when the Core service is started

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2780+2924 How to IdentifyGFI Archiver sends an email notification to the administrator each time the Core service starts, although the lice...

• Test to ensure Autodiscovery works when using Exchange Web Services (EWS) ( ONLY)

  AnswerThe Exchange Remote Connectivity Analyzer is a great tool which you can use to test auto-discovery issues over the internet. To run this tool, please follow these steps: Navigate to http://www.t...

• Subjects of emails become corrupted if the Subject: MIME header is base64-encoded and folded over multiple lines in RFC violating way

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2966 How to IdentifyEmails which have the following characteristics: - the MIME Subject: header is base64 encoded - the MIME Subject: header (b...