Articles

Archiver Section

• Some emails fail to folder sync successfully via UMPolling (due to DateTimeSent being different in the archived email vs. the copy in the user mailbox on the mail server)

  Versions / Builds AffectedAny StatusOpen TT / JIRAID2884 How to IdentifyIMPORTANT: This is a very particular scenario, it is difficult to identify! Do only attach this article / escalate based on this...

• Some of the MailInsights reports are grayed out and cannot be selected from the MailInsights tab in the web interface

  Answer PROBLEM Some of the MailInsights reports are grayed out and cannot be selected from the MailInsights tab in the web interface. ENVIRONMENT GFI Archiver All supported environments SOLUTION Navig...

• Emails Are Missing in GFI Archiver Journal Mailbox

  Overview Some emails are missing in GFI Archiver. The emails in question can be found in the Junk-Email folder of the Journal Mailbox. Environment  GFI Archiver Microsoft Exchange Root Cause Microsoft...

• Some Chinese or Japanese emails are displayed incorrectly in the GFI MailArchiver web interface

  Versions / Builds Affected20140616 StatusResolved Problem SummarySome Chinese or Japanese emails are displayed incorrectly in the GFI MailArchiver web interface TT / JIRAID2438 How to IdentifySome Chi...

• Shortcut / bookmark pointing to incorrect URL after upgrading to GFI MailArchiver 2011 or newer

  Answer PROBLEM A shortcut / bookmark pointing to the product website fails to open after upgrading to GFI MailArchiver 2011 or newer. ENVIRONMENT GFI MailArchiver 2011 or newer All supported environme...

• Sent e-mail are not shown in the correct folder within the GFI Archiver Outlook Connector

  Answer PROBLEM When Exchange Cached mode is enabled, sent e-mails are not shown in the correct sub folder. ENVIRONMENT GFI Archiver All Supported Environments SOLUTION To allow subfolders to be popula...

• Searching in Chinese, Japanese or Korean (CJK) Languages Returns Inconsistent Results

  Overview This article describes the issue and its resolution, which occurs when inconsistent results are returned while searching within GFI Archiver using Chinese, Japanese, or Korean (CJK) languages...

• Searching for 2+ characters in Chinese does not return expected results

  Versions / Builds Affected2015 GOLD and older StatusResolved Problem SummaryThis is a word breaker issue in regard of Chinese emails / data. The word breaker does not properly split characters / words...

• Searching can be very slow when the search occurs against a meta criteria (for example a folder)

  Versions / Builds AffectedAny StatusOpen TT / JIRAID2963 How to IdentifyConsider the following scenario: - a high mailbox / user / email environment - there is a high number of archive stores - the se...

• Searches against the criteria "Folder/Subfolder" do not show correct results

  Versions / Builds Affected20130510 StatusResolved Problem SummarySearches against the criteria Folder/Subfolder do not show correct results. TT / JIRAID% How to IdentifyWhen using the search criteria ...