Articles

Archiver Section

• The MARC Search service can crash when indexing certain .PPT files

  Versions / Builds Affected20140616 StatusResolved Problem SummaryThe MARC Search service can crash when indexing certain .PPT files TT / JIRAID2636 How to IdentifyThe event logs shows a of marc.search...

• The MARC Search service can crash when indexing certain .DOCX files

  Versions / Builds Affected20130704, 20130723, 20131111 StatusResolved Problem SummaryThe MARC Search service can crash when indexing certain .DOCX files TT / JIRAID1707 How to IdentifyThe event logs s...

• The MailInsights Communication Flow report fails to generate on Windows Server 2003 when locale settings are set to Italian

  Versions / Builds Affected20130510 StatusResolved Problem SummaryMailInsights Communication Flow report fails to generate on Win2003 with locale settings set to Italian. TT / JIRAID1441 How to Identif...

• The Mailbox Folder Structure Retrieval option is grayed out in the GFI Archiver configuration

  Answer PROBLEM The Mailbox Folder Structure Retrieval tile under the configuration page is grayed out and the feature cannot be enabled. ENVIRONMENT GFI Archiver All supported environments SOLUTION   ...

• Archiver Journaling Mailbox Error: 'Email was deleted without being read'

  Overview When using Archiver with a Microsoft 365 (previously known as Microsoft Office 365) mailbox, responses to the read receipts are sent out by the journaling mailbox. When emails sent with a req...

• The import process hangs and cannot process certain .q-files / bin-files in ..\MAIS\Pickup

  Answer PROBLEMWhen re-importing items from another archive store (for example .BIX-files from a binary folder via copybix.exe or movebix.exe), the import process seems to hang and the folder ..\GFI\Ar...

• The import process does not proceed and appears to hang

  Overview The import process does not proceed and appears to hang. The Import Export Tool is showing The Archiver Import Service is not running error message.   Solution Start the Archiver Import Servi...

• The Import Export Tool Does Not List Folders Which Hold a High Amount of Items

  Overview This article describes the issue and its resolution, when the Import Export Tool does not list folders that hold a high amount of items in the Mailbox and Folder Selection screen. Only folder...

• The Import Export Tool's 'Overall Progress' jumps to 100% and 'Finish' button is shown while still exporting

  Versions / Builds Affected20131111 StatusResolved Problem SummaryThe Import Export Tool's 'Overall Progress' jumps to 100% and 'Finish' button is shown while still exporting TT / JIRAID1906 How to Ide...

• The IMAP Access section within the Client Access tab is grayed out

  Answer PROBLEMThe IMAP Server option under Configuration > Client Access is grayed out. ENVIRONMENT GFI Archiver All supported environments SOLUTIONEnable the feature via via Configuration > IMAP Serv...