Articles

Archiver Section

• The Search service can crash when indexing certain .XLS files

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID3002 How to Identifyhe event logs shows a of marc.search.exe with a reference to dtengine64.dll: Error 14/07/2015 15:22:09 Application Error 10...

• The Same Set of Emails Is Always Displayed in the Web Interface No Matter Which Folder Is Selected

  Overview This article describes the error and its resolution, which occurs when browsing the emails via the Archive page, and the same set of emails is always displayed no matter which folder is selec...

• The Regcount (Licensing) Module Fails to Initialize in GFI Archiver

  Overview This article describes the issue and its resolution when entering a new license key is not possible, and no items are archived. The Windows Application Event Log shows entries similar to: Eve...

• The Pattern Example under New Archive Store Settings is previewing a name ending in an index number

  Answer PROBLEMWhen modifying the New Archive Store Settings, the pattern example preview for the next Archive Store which will be created ends in an index number:   ENVIRONMENT GFI MailArchiver 2012 o...

• The Outlook Connector's mapisvcregister.exe can trigger a UAC dialog asking for admin credentials when logging into Windows (.exe not signed, unknown publisher)

  Versions / Builds Affected20141117, 20150218 StatusOpen TT / JIRAID2958 How to IdentifyA customer reports that: - when a user logs into Windows, a UAC dialog opens asking for admin credentials when lo...

• The Outlook Connector search shows a script error when using advanced search with multiple criteria and sender/recipient

  Versions / Builds Affected20130704, 20130723 StatusResolved Problem SummaryThe Outlook Connector search shows a script error when using advanced search with multiple criteria and sender/recipient TT /...

• The Outlook Connector search shows a script error when hiding preview pane (when it was displayed on the bottom)

  Versions / Builds Affected20130510 StatusResolved Problem SummaryWhen hiding the preview pane (it being at the bottom of the page) within the OC search page a script error is shown. TT / JIRAID1422 Ho...

• The Outlook Connector is not displayed in the local language when using Outlook 2013

  Versions / Builds AffectedOC build 20130307 (from server 20130510) StatusResolved Problem SummaryOutlook Connector is not displayed in the local language on Outlook 2013. E.g. you run a French Outlook...

• The Outlook Connector does not list certain folders due to a broken folder chain in arc_tags

  Versions / Builds AffectedAny StatusResolved Problem SummaryIf the folder chain is broken in the archive stores the Outlook Connector does not display certain folders. TT / JIRAID854 How to IdentifyFo...

• The Outlook Connector causes Outlook to become unresponsive when synchronizing mailboxes with a high amount of folders

  Versions / Builds AffectedAny StatusOpen Problem SummaryOutlook Connector causes Outlook to become unresponsive when synchronizing mailboxes with a high amount of folders TT / JIRAID1544 How to Identi...