Articles

Archiver Section

• MailInsights reports are generated but are not being delivered

  Answer PROBLEM MailInsights reports are generated but not being delivered due to their size. ENVIRONMENT GFI Archiver All supported environments SOLUTION Check the folder ..\GFI\Archiver\Core\SMTP\Ret...

• MailInsight User Traffic report not generating in a reasonable amount of time in large environment

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2998 How to IdentifyGenerating reports against large data sets can take a significant amount of time - this is normal. This known issue is base...

• MailInsights is not scheduling Monthly User Traffic reports correctly

  Versions / Builds Affected12.1 Problem SummaryMailInsights is not scheduling Monthly User Traffic reports correctly TT / JIRAIDGFIA-869 How to IdentifyWhen saving a monthly report, start date is the f...

• Restore to Mailbox Feature Fails When Using Mailbox Restore and Import Export Tool on Exchange 2013

  Overview The restore to mailbox feature in Mailbox Restore Tool and the Import Export Tool (IET) fails when run against Exchange 2013.   Environment Versions / Builds Affected 20121204, 20130510, 2013...

• MailboxRestore to Exchange 2013 fails if the target user's AD attributes MAIL and USERPRINCIPALNAME are not identical

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryMailboxRestore to Exchange 2013 fails if the target user's AD attributes MAIL and USERPRINCIPALNAME are not identical TT / JI...

• Mailbox Folder Structure Retrieval does not synchronize 'Sent Items' ( ONLY)

  Answer PROBLEMWhen Cached Exchange Mode is enabled within Microsoft Outlook, sent emails are not shown in the correct sub folder if they are moved as the Mailbox Folder Structure Retrieval feature doe...

• Login Issues: Users are prompted for credentials when Windows Authentication is selected OR ASPNET errors occur ( ONLY)

  Answer PROBLEMAffected users are being prompted for credentials when logging in to MailArchiver, even though Windows Authentication is selected. The following errors might be displayed when loading th...

• Limitation: Outlook Connector can display an email in exactly one folder only ( ONLY)

  AnswerWith the Manual Archiving feature introduced in MailArchiver 2012 it is possible to archive the exact same email into multiple folders. For example: A user manually archives Email-A into Folder-...

• Licensing only considers users from the local domain in a multi domain forest

  Versions / Builds Affected20131111 or older StatusResolved Problem SummaryLicensing only considers users from the local domain in a multi domain forest TT / JIRAID1898 How to IdentifyLet's consider th...

• License count = 0 in non-Exchange environments (mailNickname attribute does not exist)

  Versions / Builds Affected20120727 - 20130510 StatusResolved Problem SummaryMARC's license count never counts more than 0 users if installed in a domain which does not have the Exchange's AD domain sc...