Articles

Archiver Section

• In the morning hours, Outlook Connector connections fail and the server fails to upload emails into the Archive Stores

  Versions / Builds AffectedPotentially any StatusOpen TT / JIRAID2981 How to IdentifyA selected few customers with large installations experienced behaviour as outlined below: - The system is running f...

• In timezones of UTC-X hours, for newly created mailboxes, synchronization (for OC and FAA) will not work until X hours have passed from the first archiving for that mailbox

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2798 How to IdentifyIn a scenario where the Archiver server is in a timezone which is UTC minus X amount of hours, for newly created mailbo...

• Imported emails have an incorrect received date ( ONLY)

  Answer PROBLEM Imported emails have a received date which is the same is the import date. ENVIRONMENT GFI Archiver All supported environments SOLUTION Create a backup of the Archive Stores Execute the...

• IMAP server maxing out WCF sessions if IMAP is set to specific interface and IP address changes

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryIMAP server maxing out WCF sessions if IMAP is set to specific interface and IP address changes TT / JIRAID2383 How to Identi...

• IMAP Connection to Journal Mailbox Fails

  Overview This article describes the error and its resolution, which occurs when the configuration of Mail Servers to Archive settings' fails with one of the following errors: 'IMAP protocol error' 'So...

• IIS SMTP Folder Structure and how SMTP service works ( ONLY)

  Answer The message store of the SMTP service is created when you install the service on IIS. SMTP utilizes this directory structure to process mail. The folders created in the \Inetpub\Mailroot\ direc...

• How to view the full user interface when using GFI Archiver from a mobile phone or a device with a small screen

  Answer When using a mobile phone or a device with a small screen, only the GFI Archiver search function is available by default. To switch to the full interface, change the URL you use when accessing ...

• How to view archived messages using message ID and connection ID ( ONLY)

  AnswerWhen a specific message is causing a process to fail, the MessageID and connectionID from the debug log files can be used to confirm whether the email exists or to ask the customer to download t...

• Viewing Microsoft Exchange Journaling Settings Created Through GFI Archiver

  Overview This article provides information to view Microsoft Exchange Journaling settings created through GFI Archiver. Information When Microsoft Exchange Journaling is enabled through the GFI Archiv...

• How to upgrade the Archiver database schema

  Answer Archive Store currently attached to Archiver Editing An Existing Archive Store From the Archiver web interface, select Configuration tab > Archive Stores Select an existing Archive Store and cl...