Articles

Archiver Section

• Viewing Other Users' Archived Email in Archiver

  Overview There may be instances in which administrators may need to access other users' archived emails in Archiver. By default, no administrator or user can access and view other users email, includi...

• Is it possible to run GFI Archiver without journaling enabled?

  AnswerYes, it is possible to use GFI Archiver without using a journal mailbox. The list below describes all available approaches: Archival via a journal mailbox (recommended) The Archive Assistant can...

• Is it possible to edit the content of archived items?

  Answer GFI Archiver is an archiving solution which enables companies to be compliant to legislations such as the Sarbanes-Oxley Act. This legislation states that companies should ensure that all inbou...

• Is it possible to change the name of a SQL Database in GFI Archiver?

  AnswerNo, it is not possible to change the Microsoft SQL database name through GFI Archiver, however it is possible to change the name through Microsoft SQL and repoint GFI Archiver to the database. I...

• Indexing does not catch up with archived emails if a high indexing interval is configured

  Versions / Builds Affected20131111 StatusResolved Problem SummaryIndexing does not catch up with archived emails if a high indexing interval is configured TT / JIRAID2168 How to IdentifyIf a high inte...

• Index profile path pointing to root drive without ending in a backslash (e.g. d:) causes indexes to appear invalid on Search restart

  Versions / Builds Affected20131111 StatusResolved Problem SummaryIndex profile path pointing to root drive without ending in a backslash (e.g. d:) causes indexes to appear invalid on Search restart TT...

• Inactive Accounts report is listing accounts which were archived at any point in the past, but are now excluded

  Versions / Builds Affected20130704 or newer StatusResolved Problem SummaryInactive Accounts report is listing accounts which were archived at any point in the past, but are now excluded. TT / JIRAID17...

• In the morning hours, Outlook Connector connections fail and the server fails to upload emails into the Archive Stores

  Versions / Builds AffectedPotentially any StatusOpen TT / JIRAID2981 How to IdentifyA selected few customers with large installations experienced behaviour as outlined below: - The system is running f...

• In timezones of UTC-X hours, for newly created mailboxes, synchronization (for OC and FAA) will not work until X hours have passed from the first archiving for that mailbox

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2798 How to IdentifyIn a scenario where the Archiver server is in a timezone which is UTC minus X amount of hours, for newly created mailbo...

• Imported emails have an incorrect received date ( ONLY)

  Answer PROBLEM Imported emails have a received date which is the same is the import date. ENVIRONMENT GFI Archiver All supported environments SOLUTION Create a backup of the Archive Stores Execute the...