Articles

Archiver Section

• External emails are not being archived if Archive Restrictions are configured too restrictive

  Answer PROBLEM External emails are not being archived while having the following settings configured under Configuration > Archive Restrictions: Using an inclusion list & Only archive item if all reci...

• Exporting Emails from a Microsoft Exchange Mailbox or a PST File Is Failing with 0 Emails Exported

  Overview This article describes the issue and its resolution when exporting emails from a Microsoft Exchange mailbox or a PST file via the Import Export Tool (IET) fails with 0 emails imported. The de...

• Error: 'Failed to load ASPNET' When Opening the Archiver Console

  Overview This article describes the resolution of the error which occurs when you open the Archiver console. Upon clicking View details the following message is shown: Failed to load ASPNET (Error cod...

• Error: 'IMAP Error Event IMAP4SVC'

  Overview This article describes the issue and its resolution when event logs similar to the example below are found on the Microsoft Exchange server referencing the journal mailbox: IMAP errors 'Event...

• Error: 'Violation of PRIMARY KEY constraint 'PK_arc_owners'.' When Executing the MAUpdateUsers Tool

  Overview This article describes the resolution of the error which occurs when running the MAUpdateUsers tool fails with the error: Violation of PRIMARY KEY constraint 'PK_arc_owners'. Cannot insert du...

• Error While Installing 32 Bit Version of Outlook Connector

  Overview The error below is encountered when installing the Outlook Connector. This article explains how you can troubleshoot this error. You cannot install the 32-bit version of Archiver 20?? Outlook...

• Error: 'Violation of PRIMARY KEY constraint 'PK_arc_msg_tags'. Cannot insert duplicate key in object 'dbo.arc_tags_msg'' when using MAUpdateUsers

  Versions / Builds Affected20150218 (and probably older) StatusOpen TT / JIRAID3008 How to IdentifyDebug logging of the MAUpdateUsers tool must show the very same constraint error (except for the dupli...

• Error: 'Value cannot be null.' When Generating the Data Leakage Detection MailInsights Report

  Overview  Generating the Data Leakage Detection MailInsights report fails. The debug log ..\Core\DebugLogs\MIRepDataLeakage.log reads: info   ,MIRepDataLeakage,Generating report Data >> error  ,MIRepD...

• Error: 'Unable to load DLL 'fbembed': The specified module could not be found'

  Overview When logging into the web interface, authentication fails and the following error is displayed: 403.4 - Forbidden In Core's WCFPlugin.log file, you'll see the following: #0000351C,#00000004,e...

• Error: 'Unable to get value of the property childNodes'

  Overview This article describes the issue and its resolution, which occurs after upgrading from version 6, and the following error is shown: Unable to get value of the property 'childNodes' The browse...