Articles

Archiver Section

• Error: 'Unable to cast COM object of type 'Redemption.RDOPstStoreClass' to interface type 'Redemption.IRDOPstStore'' When Exporting to PST

  Overview This article describes the issue and its resolution when exporting emails into a PST file using the Import Export tool, you may receive the following error: Unable to cast COM object of type ...

• Error: 'Access to the path is denied' When Folder Structure Retrieval Feature Is Not Working

  Overview This article describes the issue and its resolution when the Folder Structure Retrieval feature is enabled using the EWS (Exchange Web Services) protocol. The feature is not working and the f...

• Error: 'There was an error writing to the pipe: The pipe is being closed. (232, 0xe8)' when using the RestoreOwners tool

  Versions / Builds Affected20140616, 20141117 StatusOpen TT / JIRAID2891 How to IdentifyWhen using the RestoreOwners tool it fails with the error: There was an error writing to the pipe: The pipe is be...

• Error: 'This Web site cannot be started. Another Web site may be using the same port.'

  Overview This article describes the issue and its resolution when you are unable to access the GFI Archiver web interface. When starting the website hosting GFI Archiver from Internet Information Serv...

• Error: 'There was an error reading from the pipe: The pipe has been ended. (109, 0x6d)' When Trying to Download Items in the MSG Format

  Overview This article describes the issue and its resolution, which occurs when downloading an email in the MSG format fails. The following errors are shown: Error: There was an error reading from the...

• Error: 'There is an error in the XML document. The string 'False' is not a valid Boolean value'

  Overview This article describes the resolution of the error which occurs when GFI Archiver cannot correctly parse its main configuration file ..\Archiver\Core\Data\MArcSettings.xml.   The following ev...

• Error While Opening the Archive Tab

  Overview This article describes the error and its resolution when the GFI Archiver services are configured to run under DOMAIN\Administrator (a domain admin account). When the user opens the web page ...

• Error: 'The process was terminated due to an unhandled exception' when Core service stops unexpectedly ( ONLY)

  Answer PROBLEMThe Archiver Core service stops unexpectedly. Application event logs shows error: Log Name: Application Source: .NET Runtime Event ID: 1026 Task Category: None Level: Error Keywords: Cla...

• Error: 'The process cannot access the file '..\MAIS\Queue\123.envelope' because it is being used by another process' when importing emails

  Versions / Builds AffectedAny 2013 and 2012 StatusResolved Problem SummaryMARC sends email notifications to the admin with the mentioned error message although here is no AV or other 3rd party blockin...

• Error: 'The operation failed. An object could not be found.' when soft-deleting an email with the Outlook Connector

  Versions / Builds Affected2015 (and potentially 2014 and 2015SR1) StatusOpen TT / JIRAID2954 How to IdentifyWhen soft-deleting an email via the Outlook Connector the following error is shown and the e...