Articles

Archiver Section

• Error: 'The caller was not authenticated by the service' When Loading the GFI MailArchiver Web Interface

  Overview This article describes the issue and its resolution, which occurs when loading the GFI MailArchiver web interface. The web interface loads successfully as an administrator; however, the follo...

• Error: 'The Archived Data Location does not match the database you are trying to attach' When Attaching or Editing an Archive Store

  Overview This article describes the error and its resolution which occurs when attaching or editing an Archive Store which uses a binary folder and one of the following error is displayed. Debug loggi...

• Error: 'Store Synchronisation failed: System.IO.FileLoadException: file or assembly MArc.ConfigurationService.Base, ...' When Attempting to Index

  Overview This article describes the error and its resolution, which occurs when items are not getting indexed. Upon investigation, it is found that there is a ref-def-mismatch. This is an uncommon and...

• Error: 'Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out' When Searching via the Search Page of the Outlook Connector

  Overview This article describes the script error and its resolution which is displayed after 90 or 500 seconds when searching via the search page of the Microsoft Outlook Connector: Line: x Char: y Er...

• Error: 'Sys.WebForms.PageRequestManagerParserErrorException: The message received from the server could not be parsed'

  Overview When trying to run a search from the Web Interface, the operation fails and the following error is received: Sys.WebForms.PageRequestManagerParserErrorException: The message received from the...

• Error: 'Synchronization failed (An error occurred while communicating with the GFI MailArchiver server.)' When the Mailbox Contains a High Amount of Files for the User

  Overview This article describes the error and its resolution, which occurs when the File Archive Assistant synchronizes, and the mailbox contains a high amount of files for the use. Error: 'Synchroniz...

• Error: 'Store test failed: Returned failed' when opening the web page and the FDB file of a Firebird Archive Store is not present in the configured location

  Overview This article describes the error and its resolution wheich occurs when opening the web page and the FDB file of a Firebird Archive Store is not present in the configured location: Error: 'Sto...

• Error: 'StartIndex cannot be less than zero' When Generating an Email Responsiveness MailInsights Report

  Overview When attempting to generate an Email Responsiveness MailInsights report, the operation fails with an error referring to: StartIndex cannot be less than zero The debug logs ..\Core\DebugLogs\M...

• Error: 'STORE RDB$PROCEDURE_PARAMETERS failed' When Upgrading the Schema of an Old Firebird Based Archive Store

  Overview This article describes the issue and its resolution, which occurs when upgrading the schema of an old Firebird based Archive Store and the schema upgrade fails with the exact logging as shown...

• Error: 'SMTP: Notifications are failing to be sent (large emails)' Is Shown in the Home Tab

  Overview This article describes the error and its resolution, which occurs when you navigate to Home > Status Overview > Services, and it shows the following error: SMTP: Notifications are failing to ...