Articles

Archiver Section

• Comprehensive Overview of Missing Emails

  Overview Archiver is built for resilience and does not lose emails unless an Archiver UI setting explicitly drops/deletes emails, or an environmental factor occurs. This article provides a comprehensi...

• Archiver | Changing server name / computer name

  Answer ENVIRONMENT ASSUMPTIONS The below information pertains to when Archiver, SQL and/or Exchange are on the same server. If SQL and/or Exchange are not local, renaming the server and rebooting shou...

• Archive store pages do not load properly or load extremely slow with binaries stored on WORM storage device

  Versions / Builds AffectedMARC 2013 or newer StatusResolved Problem SummaryWith binary folders (bix files) being store on a WORM storage device (Write Once Read Many) archive store related pages do no...

• "Operating with Errors" Database Status in Archive Stores

  Overview This article provides a solution to the situations when a user may report that some or all databases are showing as "Operating with Errors" under the Status column in the Archive Stores secti...

• Archive Store indexes can become significantly larger compared to older versions when they are in Normal mode

  Versions / Builds Affected20130510, 20130704, 20130723, 20131111 StatusResolved Problem SummaryArchive Store indexes can become significantly larger compared to older versions when they are in Normal ...

• Archive Assistant not working with %APPDATA% being redirected via GPO to a network share

  Versions / Builds AffectedAny StatusOpen Problem SummaryArchive Assistant not working with %APPDATA% being redirected via GPO to a network share TT / JIRAID1702 How to IdentifyThe Archive Assistant ap...

• Archival is failing due to a corruption of the retention polices in MArcSettings.xml (multiple polices with the same priority)

  Versions / Builds AffectedAny StatusOpen TT / JIRAIDn/a How to IdentifyStore fails to uploading items into the Archive Store if multiple retention policies are present in MArcSettings.xml that have th...

• Archive Assistant Fails to Connect to the Server If the "Mailboxes to Archive" Restrictions Are Configured

  Overview This article provides the solution to fix the "importing" part of the Archive Assistant, which fails and cannot connect to the server if the "Mailboxes to Archive" restrictions are configured...

• Backlog in the ..\Mais\Queue Folder When Importing Items into Archiver

  Overview This article provides the steps to solve an issue you may encounter when importing items into Archiver. Where a backlog of files is building up in the ..\MAIS\Queue folder which in return can...

• All indexes are showing as invalid, they cannot be rebuilt and no indexing or searching related activity is working

  Answer PROBLEM Consider the following symptoms: All indexes are showing as invalid under Configuration > Archive Stores When trying to rebuild an index, the rebuilding does never begin Trying to searc...