Articles

Archiver Section

• All emails are being deleted when using "Exclude mode - Archive item for users in your organization..."

  Versions / Builds Affected20141117, 20150218 (different behaviour) StatusOpen TT / JIRAID2850 How to IdentifyThe following combination of settings / circumstances cause that all emails are getting del...

• After upgrading to 2013 R2, the Microsoft Outlook Connector syncs emails several hours behind the current time

  Versions / Builds Affected20131111 StatusResolved Problem SummaryThe Outlook Connector shows mail several hours behind the current time. The number of hours will vary based on how far behind the custo...

• After deleting an email via the OC from the Inbox folder the email reappears in the Inbox after the OC syncs the next time (non-English environments)

  Versions / Builds Affected20140616, 20141117 StatusResolved TT / JIRAID2817 How to Identify- The installation is running in a non-English environment - for example in German. The most relevant factor ...

• Unable to Access the Web Interface Remotely After the Server IP Address Is Changed

  Overview This article provides the steps to re-establish remote access to the web interface after a change in the IP address of the GFI Archiver server is made.   Information Environment GFI Archiver ...

• FAA and Rename Role Are Not Properly Stored After Upgrading GFI Archiver

  Overview This article provides the solution to fix and the steps to reproduce the issue that might occur after upgrading from a previous version, where the File Archive Assistant (FAA) and Rename Role...

• Adding email address of a distribution group to restriction list resolves members and adds 1 member only

  Versions / Builds Affected20131111, 20140616, 20141117 StatusResolved Problem SummaryAdding email address of a distribution group to restriction list resolves members and adds 1 member only TT / JIRAI...

• A zip-bomb can cause marc.search.exe to crash

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryA zip-bomb can cause marc.search.exe to crash TT / JIRAID2222 How to IdentifyA zip-bomb is an email with a zip-attachment whi...

• Access Control page loading time increases disproportionate the more Shared Mailboxes entries are configured (might hit timeout)

  Versions / Builds Affected20150218 (but potentially any) StatusOpen TT / JIRAID3010 How to IdentifyIt appears that the more Shared Mailboxes entries are defined under [Configuration > Access Control] ...

• A Volume Shadow Copy (VSS) based backup can fail due to the GFI MailArchiver VSS Writer when the product fails to connect to the Microsoft SQL server

  Answer PROBLEMWhen creating a Volume Shadow Copy (VSS) based backup which includes GFI Archiver's VSS components the backup might fail if GFI Archiver fails to connect to the Microsoft SQL server inst...

• A user cannot be added under Configuration > Access Control in Archiver

  Answer PROBLEM You try to add an entry under Configuration > Access Control, but the drop downlist does not populate with the user account you are looking for. The user you are trying to add does exis...